Terms and Conditions
This website is operated by
Hiram Bonheur
Frankrijklei 40 bus 2, 2000 Antwerp, BELGIUM
VAT BE22 7310 5064 1247
TEL. 0479070525
contact@hirambonheur.com
Any reference to “we” or “us” throughout these terms and conditions and the website is a reference to Hiram Bonheur.
1. Current general terms and conditions apply exclusively to consumers within the meaning of the Belgian Code of Economic Law (any natural person who acts for purposes outside his trade, business, craft or professional activity). If you are not a consumer, please refer to the B2B section of this website and the General Terms and Conditions – B2B will automatically apply to you. Current general terms and conditions apply to every use that the consumer makes of this website and to every order that the consumer places via this website or via email.
2. These general terms and conditions may be amended from time to time, in accordance with Article 17.1. The latest version is always available on the website.
Definitions
“Customer” or “you” or “you” or “your”: Any consumer who uses this website and / or places an order with us via this website, by email or by telephone.
Our products
1. We try to show our products in accordance with reality as much as possible. However, an exact representation is not always possible. Actual colors may therefore differ slightly from the images on the website and dimensions may be distorted. Actual dimensions are shown with the product specifications. Small deviations from the included specifications are always possible and cannot be considered as non-compliant delivery. If you are not satisfied, you can return your product in accordance with article 8 “Right of withdrawal”.
2. Our product range can change at any time. We cannot guarantee that a particular product will always be available. Would you like to purchase a model or color that is no longer in stock? Please contact us by email and we will check for you whether the product can still be ordered.
Your online order
1. To order a product via our website, add it to your shopping cart (“add to basket”). Before you actually place an order, you can check the contents of your shopping cart and adjust it if desired. To complete your order, click on “checkout”, fill in your details and choose the desired delivery method. Then you indicate the desired payment method.
2. By clicking on “complete order”, you place a final order with payment obligation.
After placing your order, a confirmation will be displayed on your screen. Within a reasonable period of time afterwards, you will also receive a confirmation email. Only by sending this email, your order will be accepted by us.
If we cannot deliver a product or cannot deliver it on time, for example because it is no longer in stock, we will notify you by email within seven (7) days after placing your order. In that case you have the right to cancel the order or you can choose to continue the order, subject to delay (if this is of course possible and the product will be back in stock). If you choose to have the order executed, we will inform you of the new estimated delivery time as soon as possible. If that delivery period is not met, you have the right to cancel the order.
MEANS OF PAYMENT
1.If you make a purchase through our webshop, you can use the following payment methods:
Credit card
Belfius Direct net
iDeal
KBC / CBC Payment button
Bancontact
2. We strive to make your payment process as smooth as possible. However, we are not responsible for the (temporary) non-functioning or improper functioning of a specific payment method. Contact us if you have any problems.
Price and payment
1. The stated price is always inclusive of VAT and exclusive of shipping costs. If shipping costs are charged, this will be explicitly stated before you definitively confirm your order. This way you will not be faced with surprises.
2. The prices on the website can be changed at any time. Once you have placed an order, we will no longer adjust the price unless it is an obvious mistake.
3. It is always possible that, despite our best efforts, an error may creep into the prices displayed on our website. If a price is clearly displayed in error and you can reasonably foresee that it is a mistake, we are not obliged to deliver this price to you. If we determine this, we will inform you as soon as possible. In that case you have the option to cancel the order or agree to the actual price. The order will be suspended until we receive your instructions. If we cannot reach you via the contact details provided by you within ten (10) days of our first attempt, the order will be canceled.
Cancellation
1.If you still change your mind, you can cancel your order within 48 hours after placing it, as long as the shipment has not yet started. Contact us for this as soon as possible and no later than 48 hours after placing the order. We will contact you as soon as possible.
2.If the products have already been shipped, you can no longer cancel your order. In that case you can make use of the right of withdrawal as described in article 10.
3.If the order has been canceled correctly and on time, we will send you a confirmation email. In that case, the amounts already paid by you will be refunded without delay.
Delivery
1.The products are delivered to the address specified by you in the order.
2.If you order several goods at the same time, we may deliver your order in different parts, depending on the availability of the goods. In that case, the withdrawal period, as described in article 10, starts as soon as you have received the last good of your order.
3.The stated delivery times are an indication and estimate, but are not binding on us. If a product turns out to be out of stock, we will notify you and you have the rights as described in article 4.4.
4. We are not obliged to ship the products until we have received your payment. In the absence of payment within fourteen (14) days after ordering, the order will be canceled definitively.
5.Check the products immediately upon delivery for possible damage.
Error or damage?
1.If you have received a wrong or damaged product, you must report this to us immediately.
2. If the error is attributable to us, you may return the product within fourteen (14) days after your report, in the manner stated in article 11 “Returns”.
3.You then have the choice between a refund or exchange of the product. Unfortunately, we cannot guarantee that the same product is still in stock. If the product is no longer in stock, you can choose another product for the same value, or choose a refund. If possible, we can also offer you a repair of the bag. If you choose repair, we will indicate whether this is possible or not.
Right of withdrawal
4.If you place an order through this website, you have the right to return the received products without giving any reason for fourteen (14) days, provided they are unused and undamaged.
2. To return a product, you must inform us of your decision by means of an unambiguous statement within fourteen (14) days after receipt of the products. You do this preferably by selecting the return option in your account, but you can also do this by post or email at the above contact details. You can use the attached Model withdrawal form for this. You then send us the product that you wish to return as soon as possible and no later than within fourteen (14) days, in the manner specified in article 11 “Returns”.
3 .If you cancel an order, we will refund all payments already made by you to us that relate to the specific product you are returning (with the exception of any additional costs resulting from your choice of a different method of delivery than the one by offered us cheapest standard delivery). We will pay you back with the same payment method with which you made the original transaction, unless you have expressly agreed to a different payment method; in any case, you will not be charged for such reimbursement.
Returns
1. In case of return, you may only have opened the packaging to the extent necessary to assess whether you want to keep the product and whether it is damaged. Stickers, price tags, indications and labels may not be removed in this case. All supplied accessories must always be returned. We reserve the right to refuse your return if these conditions are not complied with.
2. Returning a product is at your own expense.
3. Do not forget to clearly state your contact details when returning a product. Carefully choose your method of return and always request proof of sending. We are not responsible for loss or damage to the products before they are received by us again.
Legal guarantee
1. You have a legal guarantee of conformity of the goods. This applies to any lack of conformity that exists in the delivery of the goods and that manifests itself within a period of two years from the aforementioned delivery.
2. You must notify us of the error or defect no later than two (2) months after you became aware of it, or could reasonably have become aware of it. In the absence of timely notification, our obligations in this respect will lapse.
3. In any case, the guarantee does not apply to damage and defects in products caused by:
Normal wear and tear;
abnormal use or storage of the products, accident or negligence;
changes, repairs or modifications made by yourself or any third party not appointed by us.
Force majeure and liability
1.Our liability is at all times limited to the amount paid by you for the product in question and the refund of any delivery costs.
2. We are not obliged to fulfill our obligations in the event of force majeure. In that case, we can either suspend our obligations for the duration of the force majeure or terminate the agreement definitively.
3 Force majeure refers to any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. Below we understand, among other things: strike, lock-out or other labor disputes, natural disaster, embargo, war, riots, changes in laws or regulations, accident, failure of factory or installations, fire, flood or storm, power failures, disruptions in a ( telecommunications) network or connection or communication systems used and / or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other engaged third parties, etc.
Intellectual Property
1. Our designs, logos, texts, photos and other intellectual creations are protected by intellectual property rights that belong to us, our supplier, or other entitled parties. It is not permitted to use our intellectual property without prior written permission.
Complaints and disputes
1. Do you have a problem or complaint? Let us know at contact@hirambonheur.com. We will help you as soon as possible.
General
1. These terms and conditions may be changed from time to time, at our sole discretion. The latest version is always available on the website. The version valid at the time you place your order applies to your order.
The possible invalidity of one of the provisions of these general terms and conditions, or part of a provision, will in no way affect the validity of the rest of the provision and the other clauses. The parties will use their best endeavors, by mutual agreement, to replace the void clause with a valid clause having the same or substantially the same economic impact as the void clause.
3. All agreements that we conclude with you and all purchases that you make via our website or via email, are exclusively governed by Belgian law.
4. The obligations under these general terms and conditions are deemed to have arisen in Antwerp, where the registered office of the company is located and from where the goods are sent.